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About the Center

 

The Unified Contact Center at the University of Tabuk was established by Administrative Decision No. 42/052/3585, dated 26/06/1442 AH. The center aims to provide comprehensive support services to beneficiaries both within and outside the university, and to enhance communication channels between university staff, students, and the wider community.

The center plays a key role in unifying communication efforts, responding to inquiries, and providing essential information. It also works to improve the beneficiary experience by offering support through various channels and contributes to increasing public satisfaction with university services.

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Message from the Department Head

The Unified Contact Center Administration strives to build effective bridges of communication between the university community and the surrounding local community, adhering to the highest standards of professionalism, in the most efficient and timely manner. The administration delivers its services by first ensuring the provision of accurate information from the relevant departments, and then by utilizing modern communication technologies to promptly deliver this information to the targeted audience.

الرؤية

Vision

To become a reference and a role model among educational institutions at both the regional and global levels.

الرسالة

Mission

To contribute to the advancement and enhancement of service quality, provide information to university staff, students, and community members, and highlight the university’s role in a manner that is appropriate and inspirational.

Objectives

  1. To respond promptly, professionally, and appropriately to inquiries received by the university through all reliable information channels provided to beneficiaries.
  2. To reduce the burden on the various primary university sectors that provide services.
  3. To meet the needs, overcome obstacles, and offer guidance to university visitors, including staff, students, and members of the community.
  4. To collaborate and exchange information with all university sectors and strive to improve relationships with all targeted beneficiary groups.

Beneficiaries

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Students and Graduates

Services related to admission and registration, class schedules, examinations, academic documents, and employment.

University Visitors

Inquiries regarding events, admissions, campus tours, and university facilities.

Faculty Members and University Staff

Administrative support, human resources, academic systems, and technical services.

Government and Private Entities

Collaboration in scientific research, employment, partnership programs, and training and consultancy services.